Tension Grid Privacy Policy

About This Privacy Policy

Tension Grid (the “App”) is provided by REAKT FINANCIAL LTD. This policy covers the personal information processed in connection with your use of the App, why that processing takes place, the services participating in it, and the choices you can make.

Information We Collect

Your use of the App, the features you enable, and the permissions and consent you provide determine which of the categories below may be processed. Including a category here does not imply that all features collect it.

• Device and network information: this includes your IP address, device model, operating system and version, language, time zone, app version and device identifiers, as well as advertising identifiers where permitted.
• Usage information: this covers the screens you view, navigation and interaction events, when sessions start and end and how long they last, installation and launch events, and your use of features.
• Diagnostics: this includes technical information used for troubleshooting, crash reports, error logs, and performance and security events.
• Cookies and similar technologies: this covers local storage, SDK identifiers, similar storage on your device and, where used, cookies in embedded web content, subject to any applicable consent requirements.
• Information you choose to provide: this covers the email address, message and attachments you give us when you contact our support team.

How We Use Information

Information is processed to keep the App operating and maintained, provide support for features you request, investigate errors, prevent abuse, and answer requests for support.

Third-Party Services

The third-party services used by the App include Google Play Services. Each provider describes its processing of information in its privacy notice.

• Google Play Services

Consent to Data Processing

When optional analytics, advertising, cookies or similar technologies require consent, we ask for your consent before starting that processing. You can withhold or withdraw consent through available controls in the App, on your device or for cookies, or by contacting us using the details below. Withdrawing consent has no effect on the lawfulness of processing that took place before withdrawal. For necessary processing, providing the requested service, legitimate interests or legal obligations may serve as the basis instead, where applicable. Use of the App does not constitute consent to every processing purpose.

Sharing of Information

We do not sell your personal information. We may disclose information to the selected providers for the performance of their functions, to service providers acting on our behalf, or to public authorities if the law requires it. Any disclosure is restricted by the purpose involved and the legal basis applicable to it.

International Data Transfers

Processing by us and the selected providers may take place beyond your country. If a transfer from the EEA/UK needs safeguards, these include applicable adequacy decisions or the European Commission’s Standard Contractual Clauses (SCCs), with the UK Addendum or another approved UK mechanism where required, and supplementary measures where appropriate. Details of the applicable safeguards can be requested.

Data Retention

Identifiable data that we control is subject to the retention periods below. A shorter period applies if requested and available; a longer period applies if required by law or necessary for a documented legal claim. To request deletion of your personal information, you may write to itadmin@reaktfinancial.sbs.

• Usage and analytics data: screen views, session events, session duration and other information in this category are retained for up to 24 months from collection.
• Technical, diagnostic and security logs: collection marks the start of a retention period lasting up to 24 months for this category, which encompasses IP addresses, operating-system information and crash reports.
• User-submitted information: information such as support correspondence and related contact information is retained while the App is actively used and for up to 12 months after use ends or the support request is resolved.
• Consent and privacy-request records: these are retained for up to 24 months after the request or withdrawal concerned, unless the law requires a longer retention period.
• Cookies and local app storage: these are retained until their stated expiry, their removal through your controls, or deletion of app data. Providers may follow retention periods of their own, as described in their linked notices. Following the applicable period, data is deleted or de-identified.

Stopping Data Collection

To stop the App from collecting information in the future, you can uninstall it. You can also withdraw optional permissions, turn off optional analytics where controls are available, reset or limit advertising identifiers, and clear cookies or app storage. Removing the App does not automatically erase information that we or providers already hold. Requests for deletion or help can be sent to itadmin@reaktfinancial.sbs. Records needed for essential service purposes or required by law may be retained for the applicable retention period.

Security

We employ reasonable technical and organizational measures suited to the information and the risks involved. These measures include restrictions on access and, where supported, safeguards for transfers. Complete security cannot be achieved by any method of storage or transmission.

Security Incident Notifications

When a personal-data breach is likely to give rise to a risk that requires notification under applicable law, we inform the competent authority and affected people within the statutory deadlines that apply. We supply the available details of the incident and protective steps. We deliver notice through available contact details or an appropriate notice in the App or to the public.

Children’s Privacy

The App is not aimed at children under 13 years of age. We do not knowingly collect personal information from children under 13 without the consent of a parent or guardian where that consent is legally required. If you believe that a child under 13 has given us personal information, contact itadmin@reaktfinancial.sbs to allow us to investigate and delete it as appropriate. Local law may establish higher age thresholds or requirements for parental consent.

Your Privacy Rights

Where applicable law allows, you may ask for access, correction, deletion, portability or restriction, object to processing, and withdraw consent. Send requests to exercise your rights to itadmin@reaktfinancial.sbs. We may verify your request and respond within the period set by applicable law. You may also submit a complaint to your competent data-protection authority.

California Privacy Rights (CCPA/CPRA)

We do not sell personal information for money or other valuable consideration. Eligible California residents, where the CCPA/CPRA applies, may ask about the categories and specific pieces of personal information collected, together with its sources, purposes and disclosures. They may also request deletion or correction and exercise applicable rights to opt out of sale or sharing and to limit use of sensitive personal information. You are entitled to non-discrimination for exercising these rights. For your right to opt out of sale or sharing ("Do Not Sell or Share My Personal Information"), you can use available privacy/ad controls or submit a request to itadmin@reaktfinancial.sbs, including through an authorized agent. We verify requests as required and reply within the applicable deadlines. The law’s coverage and exceptions, together with the App’s actual data practices, govern the application of this section.

Changes to This Policy

We may revise this policy in response to changes in the App, selected services or applicable requirements. The published version is identified by its Effective Date. Where required, we announce material changes through an appropriate notice in the App or to the public, and we ask for renewed consent when necessary.

Contact Us

You can reach REAKT FINANCIAL LTD at itadmin@reaktfinancial.sbs with privacy questions, support enquiries, requests to exercise rights or delete information, or concerns involving Tension Grid.